What are viruses/malware?

A computer virus is a computer program that can replicate itself and spread from one computer to another. The term "virus" is also commonly but erroneously used to refer to other types of malware, including but not limited to adware and spyware programs that do not have the reproductive ability. A true virus can spread from one computer to another (in some form of executable code) when its host is taken to the target computer; for instance because a user sent it over a network or the Internet, or carried it on a removable medium such as a floppy disk, CD, DVD, or USB drive.

Malware, short for malicious software, consists of programming (code, scripts, active content, and other software) designed to disrupt or deny operation, gather information that leads to loss of privacy or exploitation, gain unauthorized access to system resources, and other abusive behavior. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

Source: www.wikipedia.org

How The Laptop Specialist can help you:

At The Laptop Specialist, we are experts at virus and malware removal, able to eliminate most forms of malware and provide protection to prevent future infections. Unlike most companies out there, The Laptop Specialist does not just back up your data and start over. Our experts can pinpoint the exact locations of the infected files and folders and have your computer running better than ever with everything intact before you ever got infected. This means that once The Laptop Specialist is done cleaning your computer, you will have all of your pictures, music, and documents as well as your programs all intact. In rare cases where a virus has corrupted an operating system beyond normal means, The Laptop Specialist will backup and recover your data at no extra charge to you.

How long will it take?

Turnaround times vary depending on how infected the machine really is. In most cases, once the infected computer hits the bench, we can remove the infection and have it back to you in as little as 1 business day. If there are any issues, we will call the customer and let them know. Our goal is to have the machine cleaned out as fast as possible but to also provide a high quality service that leaves no traces of malware infection left on the machine.

How much will it cost?

At The Laptop Specialist, we are confident in our ability to have your computer running in the best condition possible once it leaves our store. In addition to the virus removals, we optimize the system properties, check for memory upgrades, update the system software, and check on any additional issues you may have. When a computer comes in for viruses, we also fix any other software issues that are apparent in the machine. This process usually takes more than over 24 hours of cleaning, optimizing, and updating but at The Laptop Specialist we remove the viruses and take care of your software at an affordable price that won't have you emptying out your piggy bank.

So go ahead and call one of our two locations now to get a quote! If you mention that you saw our website and decided to call, you will get a 10% discount on your virus removal. Give us a call and get your computer cleaned out!

Airport Location

10823 Gulfdale

San Antonio, TX 78216

(210) 344-4563

Store Hours: Mon-Fri: 8am-6pm

Seaworld Location (151/410)

8403 State Highway 151 Suite 109

San Antonio, TX 78245

(210) 647-1440

Store Hours: Mon-Fri: 9am-6pm Sat: 10am-4pm

*New* Schertz FM 3009 Location *New*

6000 FM 3009 Suite 200

San Antonio, TX 78154

(210) 599-4563

Store Hours: Mon-Fri: 9am-6pm Sat: 10am-4pm